The assessment provider must have the skills required for each training

Training needs to have the skills to find assessment providers

It takes experience and special skills to highlight hidden gaps – more than training analysis methods and models. Effective outsourcing partners must have specific qualifications to purposefully evaluate your strategy and make targeted recommendations. These talents allow them to dive deeper into LMS metrics and surveys without overwhelming their Big Data abundance. Simply put, they know how to make the metrics understandable so that your organization can deal with training inefficiencies. The analyst provider for each training must have this skill to achieve the best results and maximize the ROI.

Ebook Release: L&D Troubleshooting: Proper Training Needed How to Reveal Pain Points with Analysis Providers

Ebook release

L&D Problem Solving: Need Proper Training How to Reveal Pain Points with Analysis Providers

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8 Top Skills Training Assessment Providers Must Have

1. Problem-solving

In many cases, a master sleuth is required for training analysis. A data detective who can identify the L&D criminal who stands in the way of long-term success. In short, a skilled problem-solver who understands how training relates to real-world outcomes. For example, a low customer service score may result in invalid soft skills training. Vendors may focus their research efforts on that aspect of your certification program rather than widening the net too much. Training Needs Analysis Outsourcing partners must be aware of the common challenges facing your industry so that they know where to look. For example, they start with a detailed list in your JIT library because practical application is a common pain point. Employees cannot move from theory to practice, which leads to compliance violations and low sales statistics.

2. Communication

Once they have identified the problem (s), vendors must clarify their findings and recommendations, which require strong communication skills from active listening to summarization. Communication works best when assessing the need for training because they ask the right questions. Why do employees demonstrate this performance behavior and what training activities make them stronger? Is there a better way to facilitate peer-based collaboration that creates a more inclusive training environment? Successful training requires analysis Vendors know how to follow a line of inquiry and provide effective feedback.

3. Creative thinking

Sometimes, there is no clear solution or you can’t determine the reason why your training strategy gets shorter. This is when the skill of creative thinking comes in handy. Counselors are able to use their knowledge of the analysis method needed for training to approach the problem from different angles. Use their lateral thinking ability and see the causes and effects behind training inefficiency. Creativity also extends to their gap-bridging recommendations. For example, they may suggest simulation or peer support groups to improve your safety training strategy. That said, their resources and innovations should be within your budget. There is no solution that forces you to budget or pushes employees away from their comfort zone.

4. Strategic planning

Planning is essential for analyzing the need for training. Vendors must map out each phase of the project and work with team members to uncover hidden pain points. For example, in the early stages your training objectives are being re-evaluated to make sure they are still relevant. They then move on to a thorough asset inventory to see what you’re working on. Your training needs the assessment provider to divide the process into more manageable steps so that some cracks are not caught.

5. Time management

The sooner you get rid of the less performing resources and increase employee engagement the better. To speed up the process you need a trained analyst with time management skills. This does not mean that they should cut corners to meet deadlines. In most cases, vendors have encountered every bump on the street. They know how to minimize risk and avoid delays. As a result, they can quickly manage a detailed TNA and prioritize gaps based on your business objectives and results.

6. Data mining

Training needs analysis Outsourcing partners must know how to find relevant data and how to decipher it. This is a sticking point for many companies because there is too much information to search for. You don’t even know where to start. PM service providers help you compile all data from LMS reports, surveys, observations and evaluations, as well as identify patterns and trends in data that reflect organizational vulnerabilities.

7. IT Know-How

You can’t let IT roadblocks prevent you from achieving the desired results. As such, your next TNA service provider needs advanced IT knowledge and experience. They must know how to use trade tools and how to navigate your e-learning system. If they are unfamiliar with your LMS or other data sources, their top technical skills reduce the learning curve. For example, it only takes them a day to adapt to your training platform so they can mine all the big data they need.

8. Organization

The organization relates to virtually every aspect of the training assessment required, from RFP feedback to post-project feedback. Outsourcing partners must assign tasks, stick to deadlines and set realistic goals, as well as lead their team dynamically and collaborate with your staff at every step of the way. Even if you request a more hands-off approach, organization is essential. This gives you extra peace of mind because you can rely on their skills instead of practicing or following their work. For example, they show up at every meeting fully prepared and are always ready to share their results.


If you choose not to outsource, these skills are also important for analyzing the need for in-house training. Assemble a team of key problem solvers and creative thinkers to identify areas for improvement and restructure your L&D strategy. You can prepare these talents for the job through certification courses and hands-on training activities. They must have the right tools for TNA, such as the PM platform that allows them to collaborate remotely and share their results.

Assessing the need for outsourcing training gives you access to external skills and helps reduce the TNA timeline. Find the best content providers for your organization in our exclusive online directory. Analysis which features company needs top training for each industry and customer type.

Download ebook L&D Troubleshooting: Finding a partner with the right training on how to address pain issues requires an analyst to help you identify L&D errors and create a plan of action.

Ebook Release: Homebase


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