- 1 The benefits of interactive assessment for a compliance training program
- 1.1 1. Explain the criteria and objectives of compliance
- 1.2 2. Imitate real-world conditions
- 1.3 3. Integrate video demos with follow-up reflections
- 1.4 4. Follow the rules of cause and effect when creating responses
- 1.5 5. Use simulations to evaluate practical application
- 1.6 6. Create query templates to streamline diagnostics
- 1.7 7. Provide immediate feedback to prevent adverse behavior
- 1.8 Conclusion
The benefits of interactive assessment for a compliance training program
There are two significant benefits to using interactive assessment in your consent online training. The first is that your employees are no longer passive test takers but active participants in the evaluation process. The second is that you determine not only how much they know but also how well they know. You are able to lead with traditional assessment techniques and then move on to deep-dive diagnostics, such as encouraging them to apply their skills to solve a compliance problem. Then, identify their mistakes so that they do not work. Below are 7 tips for incorporating engaging and interactive assessments into your existing compliance program.
1. Explain the criteria and objectives of compliance
First things first: you need to determine how you will evaluate employee performance or know based on measurable criteria. Clarify the objectives of compliance with this and how the interactive assessment will determine their level of understanding or competence. In addition, they need to be aware of how you will grade them and what assessment to cover. Complete transparency will help prepare them for the test and compliance will be zero in certain aspects of the training that are being monitored.
2. Imitate real-world conditions
Compliance issues involve some degree of pressure or risk, such as handling customer complaints in accordance with company policy so that you do not compromise honestly. Or dealing with peer conflicts based on employee handbooks and without violating any rules and regulations. Your interactive assessment staff needs to mimic real-world conditions to test the response “under fire”. For example, your assessment does not have to follow a traditional format. Instead, it can use a branch view to measure how quickly they respond and what decision they take. If you take the traditional test method, schedule each question so that they must make their choice within a realistic time frame, just as they would at work.
3. Integrate video demos with follow-up reflections
Another unconventional way to incorporate interactive assessment into your consent online training course is to use video demos. Employees see a clip that shows a work or behavior. Then, they must determine if the actor (animated or live) has made the right decision, as well as explain why they think it was the right / wrong choice and how they will change things. Not only does it test the ability to tell right from wrong when it comes to compliance issues, but they also have the opportunity to reflect on their own performance and identify problem areas.
4. Follow the rules of cause and effect when creating responses
The basis of an interactive assessment is that employees immediately see the reaction (negative or positive) to their decision. These cause and effect rules should factor into each reaction. For example, they misunderstood human resource policies regarding employment termination. Feedback should tell them where they made mistakes, correct answers / actions and how they can improve. You can also customize tailor responses to make them more relevant, using a character-based guide to give employees pointers and highlight problem areas, rather than making employees feel isolated.
5. Use simulations to evaluate practical application
The simulations take interactive assessment to the next level by immersing employees in the compliance challenge. They must be able to show that they fully understand the subject and how to apply what they have learned in a practical setting. For example, a simulation involves a complex client meeting where COI infringement may or may not be a problem. Employees must determine if any rules are being violated, why, and how to proceed without losing the client.
6. Create query templates to streamline diagnostics
The question templates ensure that your interactive online training assessment follows the same format so that you can standardize the assessment. Employees know when to access an assessment, such as how to answer each question and how to submit their answer. These templates make it easy to modify a test to maintain modified compliance requirements as well as add to the test if you need to cover additional topics. Use a quick authoring tool with built-in resources to simplify the process and expand your resources. This is also useful if you create simulations or other interactive resources to test practical applications.
7. Provide immediate feedback to prevent adverse behavior
The purpose of interactive assessment is not simply to point out their mistakes and expect them to learn from experience. Ideally, you want employees to use the training resources available to correct what is wrong with themselves. Provide immediate feedback to prevent adverse behavior and keep them on track. As an example, they need to know that there is a more appropriate way to solve a customer’s problem or handle a work-related emergency. Then, provide links to their additional resources that they can use for self-cleaning, such as demos that show how a facility can be evacuated in the event of a fire or an infographic outlining what safety gear they should wear in a dangerous event. Drop.
Interactive evaluation can be awesome for your development team. Videos with VR headsets and complex branch paths may come to mind. However, creating links to these interactive tests can be as simple as embedding links and providing personalized feedback. In fact, the first thing you need to do is look at how they fit into your overall strategy. You can always customize the design to suit your evolving business objectives and compliance issues.
Does your current LMS have a built-in test engine so you can evaluate your staff and easily identify areas for improvement? Use our free online directory to find a learning management system that lets you monitor personal performance and diagnose training gaps. You can even search based on your core criteria, such as pricing models and usage.