- 1 VR training activities that should be included in your outsourcing agreement
VR training activities that should be included in your outsourcing agreement
There are several reasons why companies should outsource training to virtual reality jobs. However the top two are usually employee engagement and ROI. You need to create information sticks and encourage real-world applications. Similarly, every project you hand over to a content provider should benefit your bottom line. So, how do you know which VR training resources are worth investing in, especially when budgets are tightened due to the COVID-19 crisis? While the business has different L&D needs, there are a few items that each company should consider.
7 important VR training activities to add to your outsourcing agreement
1. Customer service situation
Service workers are often the victims of customer complaints. But to deliver the best CX they must take everything forward. Virtual reality work training situations expose them to broader personalities so that they can build interpersonal skills and identify areas for improvement, as well as manage their stress levels and learn how to deal with challenging clients. In most cases, this situation characterizes the decision points that lead to the corresponding path. Employees can indicate appropriate responses to the VR environment, which makes it more sensitive and immersive.
2. Sales pitch simulation
Every employee who communicates with customers should have some sales experience even if they do not negotiate a contract or make a purchase. Sales pitch simulation helps them gain persuasion and communication skills. Also, to get the job done they need a strong understanding of the specs, features and benefits of the product. You can even include more challenging sales situations to expand their experience. For example, a customer who wants everything at half price and doesn’t take “no” for answer. Trainees must emphasize the value of the product and its innovative use to win over them. Otherwise, they lose sales and get targeted performance feedback.
3. Safety Training Demo
VR and compliance training go together because it takes risks out of the equation. However, employees can still feel all the consequences involved. For example, safety training demos show them how to thoroughly clean the workplace or what gear to wear. These videos also highlight the negative reactions that come from non-compliance, such as the spread of bacteria and how pollution affects everyone in the workplace. Finally, include some do’s and don’ts so that employees know what mistakes to avoid, as well as quick ways to improve their performance behavior and stay safe on the job.
4. Virtual Tour
Give new employers a virtual tour of the workplace so they are ready to tackle tasks right now. It is also useful for those who change categories. For example, a warehouse employee is joining the sales team. They must familiarize themselves with the sales floor layout, register, etc. It is also wise to include tips and tricks along the way, such as pop-ups that feature helpful demos and tutorials for related skills. Finally, provide a list of follow-up resources at the end of the grand tour so that employees can find additional information on compliance policies and JIT work support.
5. Misleadingly serious games
Recovering from mistakes is much easier when games are thrown into the mix. Virtual reality training games have built-in feedback. Without the necessary skills employees cannot go to the next level or achieve the best results. You can even restore their performance after each section to highlight areas for improvement. Make it more interactive and engaging with badges, points or leaderboards. For example, trainees earn points for in-game activity. These points increase their ranking on the board. After all, misleading serious games offer discreet (and entertaining) performance management, especially when they are VR training activities that immerse employees in the gaming environment and create an emotional connection.
6. 360 product demo
Create 360-degree videos of your product at work. Employees can rotate the camera to focus on specific features or functions, as well as pause the video and zero in on certain elements or parts. This allows them to display all product highlights in front of their customers or even explain obsolete uses. Just keep in mind that 360 videos are more involved than traditional training videos However, you can hire an outsourcing partner who has the right tools and rendering software.
7. Skill-building story
Take your employees on trips instead of asking them to read case studies and real-world examples. Skill-building stories are ideally suited for VR because they are emotionally appealing. You can even feature personal anecdotes to enhance the relativity. Start with a challenge or obstacle. Then move on to what skills are needed and how employees can improve these skills. Wrap everything up with a compilation. In other words, explain how those skills relate to workplace performance and increase employee productivity. One of the best ways to expand your budget is to reuse resources or use animation software. You can add cut-out letters and pictures from your resource library, then include audio descriptions.
Unfortunately, bottomless bank accounts are not a thing. At least, not in the real corporate world. That way, you have to make choices about the projects you outsource. Remember that these 7 VR training activities do not have to happen overnight. You can gradually expand your library if budget allows. In fact, why not discuss your strategy at the next meeting to get seller feedback or to mention these resources in your RFP so that companies can provide accurate cost estimates? That way, you have a clear idea of how much you need to set aside for your VR training program.
Choosing the right outsourcing partner to train your virtual reality job should be simple and straightforward. Our online directory has leading vendors for your industry. Why not start searching today and find the best content supplier for your budget?
Download the e-book Hands-on Experience: Launch a successful VR training strategy to encourage remote practical application for in-house tips for launching an experimental learning program.